At Golden , we strive to provide high-quality tech accessories. However, we understand that sometimes things may not work out as planned. That’s why we’ve created a simple and fair return and refund policy.
Return Policy
- 30-Day Return Window: You have 30 days from the date of purchase to return your item(s).
- Item Condition: The item(s) must be returned in their original condition, unused, and in the original packaging.
- Proof of Purchase: Please include a copy of your original purchase receipt or order confirmation.
Refund Policy
- Full Refund: Once we receive your returned item(s) and verify their condition, we will issue a full refund to your original payment method.
- Processing Time: Please allow 5-7 business days for your return to be processed and your refund to be issued.
Exceptions
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund.
- Personalized or Customized Items: Personalized or customized items cannot be returned or refunded unless they are damaged or defective.
How to Return an Item
- Contact Customer Support: Reach out to our customer support team to initiate the return process.
- Packaging: Carefully pack the item(s) in their original packaging, including all accessories.
- Shipping: Ship the package to the return address provided by our customer support team. Please retain your shipping receipt.
Shipping Costs
- Return Shipping Costs: Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.